Panel Builder US

September 14, 2020

By John Beatty

In this modern age, the world around us is becoming more connected than ever before.  Internet connected devices give us many conveniences in our personal lives, but how can we use this technology in the industrial environment? Let’s discuss the benefits of adding remote connectivity to your machines.

#1. Deliver more value to end users

Whether you are looking to retain customers or gain an edge in a competitive market, adding value to your machine is often beneficial for both the OEM and user. Here are some ways that adding remote connectivity can provide value to your customers:

  •    -   Exceptional customer service is proven to help retain customers and drive greater profitability. Remote connectivity delivers greater customer service by providing the ability to quickly respond and provide solutions to problems that arise during machine operation.
  •    -   Additional and consistent data can give users greater insight into their processes. This can provide value such as increased process efficiencies, reduced material scrap, or increased product quality.
  •    -   Insight into the process can trigger predictive maintenance and repair procedures or alert to early signs of failure.  This can give users more predictable and manageable downtime procedures.
  •    -   Utilizing industrial grade connectivity products such as KEB’s C6 Industrial VPN Router provide safe and secure connection to machines. KEB’s Router hardware and COMBIVIS Connect infrastructure have been 3rd party audited to meet cybersecurity standard IEC 62443.  Adding this level of connectivity to machines can avoid potentially costly security breaches from incorrect connectivity integration in the field.
  •    -   Options such as cellular routers  give flexibility to system design and offer solutions for machines in rural or remote locations.

 

#2. Reduce Service Call Costs

PBUS-19-KEB-CostComparison-400.jpg

Traveling is expensive and difficult. Adding remote connectivity can significantly reduce the cost of responding to problems that arise during machine operation. When troubleshooting can be done remotely, we have found that adding remote connectivity can pay for itself in just one service call (see Figure 1). Not only do you save on travel, lodging, meal and wage expenses, but also on your technician’s valuable time that could be spent on other activities than traveling.  Time is money, and there is an opportunity cost by not using remote access.

#3. Additional revenue stream from aftermarket service

Machine builders incoming revenue can be affected by the economy, industry trends and even legislation.  This can make cash flow and budgeting challenging.  MRO parts provide a continuous revenue stream that helps in slow times.

Offering remote service plans offers an additional way to create a known and recurring revenue stream while offering value to customers.  Here are some strategies for utilizing and selling aftermarket services:

1.  Maintenance contracts can provide continuous revenue sources. Utilizing remote connectivity allows you to add to existing maintenance contract options or offer new solutions for your customers.

2.  One-time service charges can give you and your customers an easy way to execute routine maintenance or troubleshoot problems that arise. Less cost for you and maybe for the customer too. A win-win scenario.

3.  Leverage your industry experience and remote connectivity ability to offer data services. This could be data collection, monitoring or process control. KEB offers MQTT integration in the C6 Router, giving you the power to incorporate cloud-based platforms and create dashboard for your customers.

Conclusion

Providing advanced services for your customers not only provide additional revenue, it also provides a better experience for the user. These additional interactions with your customer can also build more rapport and trust in your brand.

Important Links Bar.jpg

https://www.kebamerica.com/blog/3-reasons-why-machine-builders-should-incorporate-remote-access-tools/

 

Editor's Pick: Featured Product News


 

RAFI has enhanced its RAFIX 30 FS+ illuminated pushbutton offering with the introduction of a stainless steel version. The sleek, modern design is available with optional LED ring lighting for stylish indication. Commonly used in automation, automotive, industrial and off-road vehicle applications, the RAFIX 30 FS+ illuminated pushbutton delivers clear and distinct tactile feedback, even through gloves.

Read More

 

Products for Panel Builders

  • Prev
Ideal for automotive, panel and control applications in a wide range of industries, the 12mm SFS ...
Fuji Electric Co., Ltd. (headquartered in Tokyo, Japan; led by President Michihiro Kitazawa) was ...
Yokogawa Electric Corporation announces that it has enhanced the Field Assistant software for the ...
The new monitor mounts GN 197, including VESA adapter plates and locking slide units GN 134.7 and ...
Bel Magnetic Solutions, a Bel group company, recently expanded the Vertical Mount MagJack ICM ...
The RAFIX 20 FS+ illuminated pushbutton switch is now available in stainless steel with ring ...
BittWare, a Molex company, recently unveiled the IA-840F, the company’s first Intel ...
Pepperl+Fuchs is expanding its factory automation portfolio and has acquired the USi ...
Schneider Electric recently announced the expansion of its IP and NEMA rated  ...
As part of the Digital Enterprise SPS Dialog, Siemens is launching Analyze MyDrives Edge, its first ...

Article Feature - Monthly Industry Focus


 

Fuji Electric Co., Ltd. (headquartered in Tokyo, Japan; led by President Michihiro Kitazawa) was recently pleased to announce that it has started mass production of its HPnC, outfitted with a 7th-generation X Series IGBT module, targeting the railway market.

Read More

News for Panel Builders

News for Panel Builders
  • Prev
Allied Electronics & Automation and Schneider Electric team up to help engineers build better ...
Even more exciting technology, even more valuable information, even more direct discussion – ...
Web-based Supervisory Control and Data Acquisition (SCADA) solutions deliver a new level of ...
B&R has made centralized, factory-level user management substantially easier. With the new ...
PC-based control technology from Beckhoff, which has already been used successfully for almost ...
Rockwell Automation, Inc. (NYSE: ROK) the world’s largest company dedicated to industrial ...
Everything from a single source, from the CCS charging inlet to a charging management solution: As ...
JM Electrical (JME) has recently announced the launch of a new division focused solely on ...
Emerson has recently been awarded a $14 million contract to provide automation technologies for the ...
Pepperl+Fuchs invites you to its second Online Summit. Register now free of ...

 

Condition monitoring of critical components on machines delivers enormous benefits to productivity in a plant.  Rather than have a motor, pump, or compressor unexpectedly fail and the machine be inoperable until a replacement part is installed, condition monitoring of those critical pieces on the machine can provide warning signs that something is about to go terribly wrong. Vibration measurements on rotating equipment can detect when there is imbalance or degrade on rolling bearing elements. 

Read More

 


 


 

Unplanned downtime threatens productivity and profit across industrial and commercial sectors. In a recent survey of these customers, 20% rate reaching zero unplanned downtime as their top priority, and 70% consider it a “very high priority.”

 Often, downtime comes as a surprise because facility operators lack visibility into their operations. Hardware failures and malfunctions account for 45% of downtime incidents – but 71% of field service decision makers aren’t fully aware of their assets’ maintenance schedule.

Read More

 

 

Those of you in the food industry are already familiar with the Food Safety Modernization Act (FSMA)—a law that focuses on preventing contamination, rather than reacting to the problem after the fact. A big part of FSMA compliance has to do with the design of plant equipment, which includes the electrical components that provide power to manufacturing lines.

Fortunately, MENNEKES offers a variety of electrical products that make FSMA compliance easier than ever. Let’s explore this topic in our new blog post.

 Read More